General Terms and Conditions of Sale
PREAMBLE
These General Terms and Conditions of Sale (hereinafter the “GTC”) apply to all legal transactions relating to products marketed to its customers by BYZANCE SAS through its online store.
DEFINITIONS
The following terms shall have the meanings set out below for the purposes of these GTC:
Online Store: refers to the BYZANCE SAS website on which the Products are presented and sold to customers.
Order: refers to the sales contract concluded between BYZANCE SAS and the customer of the Online Store.
Product Sheet: refers to the information relating to a product provided by BYZANCE SAS when it is offered for sale.
Products: refers to all goods and services offered for sale by BYZANCE SAS.
Service: refers to the sale of Products by BYZANCE SAS.
Transaction: refers to all secure operations related to the payment of Products.
ARTICLE 1 – PURPOSE
The purpose of these GTC is to define the conditions under which BYZANCE SAS offers and sells its Products to its customers.
They shall prevail over any other conditions unless expressly agreed otherwise in writing.
ARTICLE 2 – ACCEPTANCE OF THE TERMS
The customer acknowledges having read these GTC at the time of placing the Order and accepts them without reservation.
ARTICLE 3 – PRODUCTS
The Products offered comply with current French legislation.
Most Products are available immediately; however, some may be offered exclusively in physical stores.
Photographs, visuals and descriptions are provided for information purposes only and have no contractual value.
ARTICLE 4 – ORDER
Automatic recording systems constitute proof of the Order.
The sale is deemed concluded upon the sending by BYZANCE SAS of an order confirmation email.
BYZANCE SAS reserves the right to refuse or cancel any Order in the event of non-payment, insolvency or a previous dispute.
The information provided by the customer is binding upon them. BYZANCE SAS cannot be held liable for input errors.
ARTICLE 5 – PRODUCT AVAILABILITY
In the event that one or more Products are out of stock after the Order has been placed, BYZANCE SAS undertakes to inform the customer as far as possible and as soon as practicable.
Depending on the situation, several solutions may be offered:
- waiting for restocking when it occurs within a reasonable timeframe,
- replacing the Product with an item of equivalent value or similar characteristics,
- shipping the remainder of the Order without the unavailable Product when no restocking date is known.
The customer may then choose between receiving a credit note, a refund for the unavailable Product, or delivery of the missing Product at a later date once restocked.
ARTICLE 6 – DELIVERY
After confirmation of the Order and receipt of payment, BYZANCE SAS undertakes to ship the Products to the address provided by the customer as soon as possible.
The Products are intended for strictly personal use. Any resale is prohibited.
Delivery is carried out by internal couriers, Chronopost, or any other delivery service provider engaged by BYZANCE SAS.
Delivery fees are available on the website.
In the event of a delivery delay exceeding seven (7) days, the customer may cancel the sale by registered letter with acknowledgment of receipt within sixty (60) working days.
Upon receipt, the customer must check the condition of the Products.
Any anomaly must be reported within 48 hours to: commande@bellota-bellota.com, with supporting photos (photo of the parcel, the parcel with transport label, and the affected Product).
After this period, no claim will be accepted.
Storage
The customer undertakes to comply with the storage conditions indicated.
Products requiring controlled temperature storage are neither returned nor exchanged.
If the customer wishes for Products to be delivered to two different addresses, two separate Orders must be placed.
ARTICLE 7 – RIGHT OF WITHDRAWAL
In accordance with Article L221-18 of the French Consumer Code, the customer has fourteen (14) days to exercise their right of withdrawal.
The withdrawal form must be sent by email or post to:
BYZANCE SAS – 27 rue Yves Kermen – 92100 Boulogne-Billancourt – France
The refund will be made within a maximum period of fourteen (14) days.
Exclusions
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:
- fresh and perishable products,
- Products that have been unsealed for hygiene reasons.
ARTICLE 8 – PRICES
Prices are expressed in euros (€), all taxes included.
Delivery charges are indicated before the Order is validated.
ARTICLE 9 – PAYMENT
Payment is due immediately upon placing the Order.
The Order is final only after validation of the payment by the banking institution.
ARTICLE 10 – APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law.
ARTICLE 11 – LIABILITY
BYZANCE SAS shall not be held liable for damages resulting from improper use of the Products.
Its liability is limited to the amount of the Order.
An amicable solution will be sought before any legal action.
ARTICLE 12 – WARRANTY AND MEDIATION
The customer benefits from the legal warranties of conformity and against hidden defects.
Customer service:
+33 (0)1 46 09 90 94 or commande@bellota-bellota.com
Response time: 48 business hours
In the event of a dispute, the customer may refer the matter to the mediator:
FCA – 77 rue de Lourmel – 75015 Paris – France
ARTICLE 13 – PERSONAL DATA
The data collected is necessary for the processing of Orders.
In accordance with the GDPR, the customer has the right to access, rectify and delete their personal data.
BYZANCE SAS undertakes not to transfer personal data to third parties.