Introduction
These general conditions of sale are applicable between the company Bellota Toulouse (BBT), here in after referred to as BBT, 27 rue Yves Kermen, 92100 Boulogne-Billancourt France, (here in after referred to as BBT) and any person making an online purchase via the website - www.bellota bellota.com (here in after referred to as "customer").
These general conditions of sale define the terms of sale between "BBT" and "Customer" from the order till the delivery.
By confirming the order, "the customer" has unconditionally accepted the terms of the said order as well as the terms and the conditions of the sale.
- Date of order
The effective date of the order is defined by the confirmation by the customer followed by the receipt of the full payment made online at www.bellota-bellota.com. The delivery times quoted on the website are applied on top of the effective date.
- Product Features
Product specifications are given in each product. The photographies are not covered in the contract. BBT is not liable for any difference between the photography on the website and the received products.
- Price
Product prices are quoted in Euros, including VAT and excluding shipping costs.
The VAT rate applied is the official one applicable on the date of the order.
BBT reserves the right to change the prices at any time. The products will be charged at the price effective at the time of recording of the order.
- Shipping fees are charged on top of the price following the table below:
In mainland France:
Up to 150 € - 12,50 € Fee.
From 150 to 300 € of purchase – Fee of € 8,00.
From 300 € and above it’s free.
If you want to be delivered in another country, please contact us by phone 01 46 09 90 94 or by email at commande@bellota-bellota.com
- Order Confirmation
An email is automatically sent to the customer to confirm the order taking, and provided that the email adress specified in the form of account creation is valid.
BBT does not send order confirmations by mail or by phone.
- Terms of Payment
Payment for items ordered on the site www.bellota-bellota.com is payable in full when ordering.
The means of payment are credit card and Paypal. Online payment of the order is completely secure.
Any amount not paid will result in payment by the customer of penalties attached to one and half times the legal interest rate. Pursuant to Article L. 441-6 of the Commercial Code, these penalties are payable automatically upon receipt of the notice to the customer that we have debited from it. All amounts to be recovered through litigation flat rate will be increased to 12% of outstanding amounts as damages, in addition to court costs and statutory interest.
All necessary means to ensure the security and confidentiality of transmitted data lines are implemented by BBT. If paying by credit card, the transaction is via a reputable bank that only has the bank details provided on the site at the time of payment. For more information, please refer to the payment page dedicated mode.
-Order picking
The order is prepared when BBT received the full payment and all the shipping information:
Exact billing address, contact name and telephone number - Door Code, floor etc.
Correct delivery address and telephone number of the recipients.
If the package can not be delivered because of an incorrect or incomplete address of delivery, it will be returned to BBT. The re-delivery will be subject to billing additional shipping costs.
- Delivery and payment method
Your order on the site www.bellota-bellota.com is validated once the company BBT receives confirmation of your payment.
We remind you that the secure payment for your order on our e-commerce site can be made either by credit card or by PayPal. We do not accept other payment method for online ordering on the site www.bellota-bellota.com.
The amount of shipping is indicated at the end of your order in accordance with the General Terms and Conditions available at this link.
Your order will be delivered to the address listed in the "Shipping Address" you complete upon confirmation of your cart.
BBT is committed to make every effort to ensure the delivery of your order as soon as possible after confirmation and validation of payment or within 48 hours to fifteen days for a delivery in France or Corsica. This period may eventually extend one week (seven days), according to stock products.
All orders placed over the weekend (after 12 pm Thursday.), Will be shipped from the following Monday to ensure the transport of your order in the best conditions.
Our service makes the delivery in person between 8am and 1pm to the address from Tuesday to Friday.
To be sure of your availability, you can tell us the delivery date that suits you best and meet these criteria in the comments of your order.
We draw your attention to the fact that the delivery times above are applicable outside postal delivery problem or force majeure and availability of products. During the holiday season or in case of holiday, this date is indicative only.
In the event of a delay in delivery, BBT may be exempt from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the consumer or to the post, unforeseeable and irresistible, a third contract, or a case of force majeure.
The products remain the property of "BBT" until full payment.
- Availability
All orders will be honored within the limits of available stocks. In case of unavailability of the products after your order, we promise to notify you by e-mail or telephone as soon as possible. You can then cancel all or part of your order or exchange of the product concerned.
- Delivery
Your order is protected if necessary by a specific isothermal packaging to preserve all the taste. Shipments of orders are made by Chronopost from Monday to Thursday, within a maximum period of three weeks from the full receipt of payment.
- Exceptional events and force majeure
In the event of a strike by the postal services or any other exceptional event slowing or preventing the delivery of packages (snowstorm, attacks, wars ...), BBT will all in their power to inform the client of the state shipment of the parcel, but can not be held responsible for the delays caused.
- Complaint
Any disputes concerning the quality, quantity, type of product should be reported to the BBT within 48 hours of receipt of the order by registered a letter for the claim service Bellota-Bellota Toulouse, 27 Rue Yves Kermen, 92100 Boulogne-Billancourt, by e-mail (commande@bellota-bellota.com), indicating in all cases, customer details and the invoice number.
Any claim is possible only if the products are kept in their original packaging and in sanitary conditions.
None of the delivered products may be returned without the express agreement of BBT. In all cases, the cost of returning goods are the responsibility of the "client."
- Right of withdrawal
The consumer shall have a period of fourteen days to withdraw from a distance contract. This period starts from the date of receipt of product."The customer" uses this right of withdrawal without giving any reasons or pay any penalty. However, the cost of returning the goods is the responsibility of the "client."
The goods must be returned in their original packaging.
However, "The Client" will not exercise this right in the case of supply of goods, which due to their nature can not be returned or are liable to deteriorate or expire rapidly (art. L.121- 20-2 of the Consumer Code), that is to say, of fresh products delivered by BBT in specific isothermal packaging, allowing cold storage.
Download the withdrawal form and send it back by mail to commande@bellota-bellota.com or by letter to : Groupe Byzance, 27 rue Yes Kermen, 92100 Boulogne-Billancourt FRANCE.
- Protection of minors - Ability to contract
In accordance with Article L.3342-1 the Code of Public Health which states that the sale of alcohol to minors under sixteen year is banned, "the customer" is committed, validating his order, to sixteen (16) years of age at the date of the order by checking the appropriate box in the order validation.
Furthermore "the customer," said by the only validation of his order, not be protected within the meaning of Article 488 of the Civil Code.
- Jurisdiction
All clauses in these terms and conditions relating to a bill of sale or purchase are governed by French law.
According to Article 46 of the Nouveau Code de Procédure Civile, the applicant can appeal to the court of the place of actual delivery of the thing or the place of performance of the service. According to article L 141-5 of the Code de la Consommation, the consumers can, in addition to a territorially competent court under the Code of Civil Procedure, at his choice appeal the court of the place where he lived at the time of conclusion of the contract or when harmful event occurred.
Sites linked directly or indirectly to the site www.bellota-bellota.com are not under the control of BBT. BBT is not responsible for the information posted on these sites. The links to other websites are provided solely as a convenience and do not imply any guarantee as to their content
- Registered personal data
Under the Data Protection Act of 6 January 1978, the "client" has at any time, a right of access, rectification and opposition to all of their personal data by writing a letter and proof of identity at Bellota Bellota Retail, 27 rue Yves Kermen, 92100 Boulogne-Billancourt.
PROTECTION OF PERSONAL DATA The Customer is informed and agrees that his personal data may be collected on the Site and used by BELLOTA BELLOTA RETAIL who acts as controller in the sense of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter 'the General Data Protection Regulation') or "RGPD").
BELLOTA BELLOTA RETAIL undertakes to protect and ensure the security and confidentiality of the personal data of its Clients in accordance with the GDPR, including taking all necessary precautions to prevent this data from being distorted, damaged or unauthorized third parties having access to it . In particular, the personal data of the Clients can be transmitted to the service providers and contractual partners who, as subcontractors in the sense of the RGPD, intervene and contribute directly to the management of the Orders and for which it is absolutely necessary to access the data. personal information provided by the Customer when creating and using his Account (identity, postal address, telephone number, email address). Subcontractors may only act on the instructions of BELLOTA BELLOTA RETAIL.
The personal data of the Customers are collected for the following purposes:
• the management of Orders and relations with Customers;
• Customer information relating to the offers and commercial information related to the brand;
• strengthening and improving the communication of the Website and the brand by sending, in particular, newsletters and special offers according to the preferences of the Customer found on the Site;
• the improvement and personalization of the services offered to the Clients; and
• compliance with legal and regulatory obligations. The personal data of the Customer are kept only for the period strictly necessary for the purposes previously set out. In accordance with the RGPD, the Customer has a right of access, rectification and opposition to personal data concerning him (hereinafter the "Data Protection Rights").
To exercise one or more Rights and Freedoms, the Customer must send a request by email or mail to the Customer Service of BELLOTA BELLOTA RETAIL, by filling out the contact form located on the site or by writing to the following address indicating his last name, first name, e-mail address and his customer references: BELLOTA BELLOTA RETAIL Customer Service, 27 rue Yves Kermenl, 92100 Boulogne Billancourt FRANCE and giving his last name, first name, e-mail address and his customer references.
Each application must be signed and accompanied by a photocopy of an identity document bearing the Client's signature and specify the reply address.
The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months of receipt of the request.
The Client may communicate to BELLOTA BELLOTA RETAIL specific instructions in which he or she defines the manner in which he or she intends to exercise, after his death, the Computer Rights and Freedoms in accordance with the RGPD.